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Contact Us

The staff of Hearing Care Austin welcomes your call and looks forward to serving you. If you have any questions about our hearing services, please call our office at (512) 339-4040. To schedule an appointment, you can call us or use our secure online appointment request form.

Location & Phone

Hearing Care Austin

Office: (512) 339-4040
Fax: (512) 997-9077

Address:

12309 N. Mopac Expressway, Suite 100
Austin, TX 78758

Office Hours

Monday – Thursday: 7 am – 5 pm

Friday: 7 am – 4 pm

Saturday – Sunday: Closed

Insurance / Payment / Billing

At Hearing Care Austin, we accept Medicare and most commercial insurance plans. Please contact your insurance company or you may call our office at (512) 339-4040 to find out if we accept your insurance plan.

If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard, Discover, and American Express. 

Most insurance companies will provide coverage for cochlear implants and bone-anchored hearing aids. Some may require a letter of medical necessity. Our billing department will check these benefits for you and work with your insurance company.

For patients who do not have insurance benefits for hearing aids, we work with CareCredit for financing hearing aid purchases. CareCredit offers interest-free plans for up to 18 months for qualifying patients.

Care Credit

Referrals

If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.

Medical Emergencies

In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Hearing Care Austin and they will contact us.

After Hours Urgent Medical Needs

If you have an urgent medical need and need to talk to Dr. Wu after our regular hours, please call our office at (512) 339-4040. A doctor is on-call 24 hours a day. Your call will be returned promptly.

Hospital & Surgery Center Affiliations

Dr. Emmy Wu is affiliated with:

  • St. David’s North Austin Medical Center
  • North Austin Surgery Center
  • Westlake Medical Center
  • Northwest Surgery Center

Prescription Requests

Prescriptions and refills for established patients of Hearing Care Austin are routinely issued during our regular office hours (see above). You can make your request by calling our office at (512) 339-4040.

No refills are issued during the evenings, weekends, or holidays, as the doctors do not have access to your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.

Hearing Care Austin

Meet Dr. Yi-Hsuan Emmy Wu

Meet Dr. Yi-Hsuan Emmy Wu

Dr. Emmy Wu is a board-certified otolaryngologist specializing in Meniere’s disease, vestibular disorders, chronic ear disease, hearing restoration with implantable hearing devices, and cochlear implants. A member of the American Academy of Otolaryngology – Head and Neck Surgery, Dr. Wu is fellowship trained in otology. She completed her medical degree at the University of Texas Medical Branch in Galveston and her head and neck residency at Tufts Medical Center in Boston.

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Patient Education

Want to know more about a specific hearing-related condition or treatment? Check out our online library of patient education materials.

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